47 reviews in 6 months — and a 4.9-star average
A family dental practice with an excellent reputation but almost no online reviews built the review profile that now drives new patient discovery.
Key outcomes
Grew from 9 to 56 reviews over six months, establishing a volume that supports competitive map pack rankings
Improved from 4.2 to 4.9 stars as new reviews consistently reflected patient experience
Prospective patients now regularly mention finding the practice through Google as their primary discovery channel
Achieved 100% review response rate, demonstrating professionalism to prospective patients reading the profile
Background
This family dental practice in Meridian had been serving patients for several years with consistently high satisfaction. Patients loved the practice — but almost none of them had left reviews online. With only 9 Google reviews and an average rating that didn't reflect the quality of care, the practice was losing prospective new patients to competitors with stronger online profiles.
The challenge
The practice had no process for asking patients for reviews. The front desk team wasn't comfortable making the request in person, and there was no follow-up mechanism in place. The result was a review profile that significantly undersold the quality of the practice.
What Talloo did
- 1
Designed a review request flow that fit naturally into the practice's patient communication — a text message sent after each appointment with a direct Google review link
- 2
Trained the front desk team on how to briefly mention reviews in a natural, low-pressure way at checkout
- 3
Set up monitoring to flag new reviews within hours of posting
- 4
Drafted professional response templates for all reviews, which were approved by the dentist and deployed consistently
- 5
Optimized the Google Business Profile with complete service listings, updated photos, and current information
"Our patients always told us how much they loved the office. We just didn't have a way to get that on paper. Now it's all there for new patients to see."
— Family Dental Practice, Meridian, Idaho